frequently asked questions

Don't worry if you're feeling a little overwhelmed when it comes to your wedding stationery - it happens to the best of us!
As someone who has been through it before with my own wedding, I totally get where you're coming from. And now as a wedding stationery expert, I’m all too eager to help you out and make the whole experience much more enjoyable.

I've put together some questions that often pop up during the ordering and design process. Hopefully, it'll ease your mind and make things a bit easier for you.

The Ordering Process

  • Step One: select your favourite design from The Design Shop
    Step Two: request your custom quote here
    Step Three: confirm your booking, either in advance or for an immediate start (depending on availability)

    For bespoke design, head over here, where you’ll be able to tell me all about your ideas, colours, and plans… and then we can get things started with a bespoke quote!

  • For advance bookings, a booking fee of around 10% (minimum £30) will be due to secure your design slot(s). This can remain active for your entire wedding stationery journey (from save the dates and invitations, to on the day stationery and thank you cards). At each stage, the balance at each stage will be due when you sign off your designs to print. Your booking fee will be deducted from your final invoice.

    If we’re starting on your designs immediately (subject to diary availability) the full payment for your order will be due upfront with a booking fee taken to hold your design slot(s) for any other stationery to follow.

  • You will be issued with an invoice to be paid by bank transfer. For international clients, payment will be taken via Stripe.

  • Definitely not! We can take everything one step at a time to give you plenty of time to get your ducks in a row.
    I recommend that you get a rough quote for the on the day stationery you have in mind to get an idea for your budget, however, nothing is set in stone and we will only need to confirm final numbers etc 4 weeks before the day. It is also best to secure your design slot(s) with a booking fee. This ensures that I have time set aside to work with you on your order.

  • Typically orders from The Design Shop take around 3-4 weeks, with bespoke orders taking around 6-8 weeks.
    Depending on availability, I am usually able to offer a rush service if timings are particularly sensitive- please let me know if you’d like pricing and more information about this!

  • Yes! I happily ship to the USA, Canada, New Zealand, and beyond…
    Since Brexit, it’s a little more complicated to send to the EU but please get in touch and I will be happy to explore this with you.

  • Of course! I offer non-personalised sample packs through my Etsy store.
    These also include a handy guide to wedding stationery and some other key information.

  • This is a toughie! It really depends from couple to couple because there’s so much range in what you’ll need. You can find my price list here and I’ve put together a few example stationery orders to give you an idea of what different combinations cost.

    My average couple spends around £800 on their invitations and on the day stationery combined when ordering from The Design Shop, and an average of £1200 for bespoke design.

  • There is a minimum order of 30 of each card you require from both the house design collection and bespoke design orders. From 30, we can go up in multiples of 5.

    There is a minimum spend of £200 at both the invitation and on the day stationery stages.

  • No, there is most certainly not! Feel free to invite the whole world- just check with your venue first and make sure they’re ok with it…

  • If you need to change the quantities before we go to print, this is no problem. After the prints have been ordered it is not possible to change the quantities ordered. After this, minimum order quantities will apply so I highly recommend ordering a few more than you think you might need in the first place.

  • Absolutely! Once your order is confirmed and I have all of your wedding details I aim to send a digital proof within 48 working hours. 3 rounds of digital proofs are included within the price paid, additional changes after this will be billed at my hourly rate.

    I use a professional printing service and it can be expensive to set up a run for a single print. For this reason I do not offer printed proofs for orders from The Design Shop- non-personalised samples are available to demonstrate the card and print quality.

    For bespoke orders, printed proofs are available upon request and the costs for these will be quoted for on an individual basis.

  • As all items I produce are personalised it is not possible for me to accept returns.
    If there are any problems upon delivery (for example your parcel arrives damaged) please contact me and I will do my best to resolve the issue for you as smoothly as I can!

  • Bespoke design, illustration, and all other booking fees are non-refundable.

    If you wish to cancel after the design/booking fee has been paid and before your stationery goes to print, you will not be required to pay the remaining balance. If the items in your order change and the new order value is less than 75% of your original quotation, your booking fee will not be deducted from the final invoice.

    For both bespoke orders and orders from The Design Shop, once you have paid the print invoice, the sale becomes final and non-refundable.

 

Specifics about Invitations…

  • I recommend that you send save the dates around 12-18 months before your wedding- you can send these as soon as you have your venue and date set! Think about when your big day is and whether it’s a busy time of year, for example, if you’re planning a peak summer wedding or a bank holiday weekend you might want to get your date in everyone’s calendar before they start booking their holidays!

    For invitations around 4 months before is a good window if you’re also sending save the dates. If you’re going straight to invitations, I would aim to send these a little sooner to ensure everyone has enough notice- around the 6 month mark.

    If you’re planning a destination wedding it may be best to send everything a little sooner to give your guests plenty of time to make their travel plans.

    Designs in the personalised collection typically take no more than 3-4 weeks with bespoke designs taking 4-8 weeks. Please factor in these timescales when you order. The design process for bespoke orders will take longer so if you are considering a bespoke stationery set, please get in touch as soon as possible once you have your wedding details confirmed.

  • Once they have their total head count, many couples think this is how many invitations they need and go full steam ahead. The most important thing to remember is that the majority of your guests will come as a set. Whether it’s couples or family groups, you certainly won't need one invitation per head. One invitation per household is all that you will need. This cuts your invitation quantities down by up to 40% in some cases!

    One thing I highly recommend is ordering a few spares. That second cousin twice removed that your well-intentioned friend or relative says you simply have to invite? They're going to need an invitation! It's always handy to have a couple more than you think you need, just in case. Plus, you’ll definitely want to keep one as a memento!

  • This is entirely up to you and mostly depends on a couple factors- how formal you want your wording to be, and who is hosting. I’ll be here to guide you through these decisions and to offer suggestions.

  • I have a handy blog post all about that right here!

  • I recommend that you find out when your wedding venue and/or caterer need the final numbers by, then add at least 2 weeks to this date. That will give you a bit of time to chase any stragglers… though with invitations as gorgeous as these I’m sure they’ll be clamouring to RSVP!

    If we’re working together on your on the day stationery, I will ask for your final order numbers and wording 4 weeks before the big day. So, even if your venue only needs the final details 2 weeks before, allow more time to work on the stationery details.

  • Definitely. I would be happy to design and print in whatever language you need as long as you can provide the wording.

  • Yes! Invitation suites come bundled separately (stacks of invitations, details, RSVP cards, etc) as standard, however, I do offer a service upgrade to include full assembly. We can chat about things like RSVP postage and address printing if you are interested in the assembly service.

  • In addition to save the dates and wedding invitations, I offer a full range of on the day stationery. From table plans and welcome signs, to menu cards, place cards, order of service and more… I am always delighted to make everything match your design on the day so please don’t hesitate to ask if there’s something specific you have in mind that you don’t see on my website.

  • I’m afraid not! I think a large part of the beauty of save the dates and wedding invitations is the first impression that your guests get when they open that envelope- that doesn’t quite translate to an email invitation!

Queries about the designs…

  • Usually yes! The options for customising colours are shown in each of the galleries on The Design Shop. Depending on the complexity of the change additional design fees may be payable. Fonts are fixed in my house design collection and changes to this would be subject to additional design fees. All wording is fully customisable!

    If you’re looking to make a lot of changes to a design, it may be worth considering my bespoke design offering and having me design something for you from scratch.

  • Yes absolutely! This is something we can include in the design for your RSVP card- let me know if you’d like to see any examples of this.

  • Yes absolutely, you’ll need to provide a list of the names and I’ll take care of the rest.

    I can also print your guest addresses on the envelopes.

  • This one is a hard no. Every designer works incredibly hard on their signature styles and individual designs. To recreate or copy someone else’s work is not only unethical, it’s also in violation of copyright. If you’ve found a design from elsewhere that you love, get in touch with the original designer and look to work with them – they’ll be chuffed to bits that you love their work.

  • I'd love to! All of the designs shown are flat prints so as to suit all budgets, however, I would be excited to discuss premium finishes with you. Let me know what you’re thinking, and I’ll see what’s possible.

  • YES! I absolutely love bespoke design and would be so excited to hear about all of your ideas, colours, themes, and every other detail about your wedding day.

    Head here to find out more about my bespoke design service.

 
 

If there’s anything I’ve missed that you’re still unsure of, you can reach me at: becky@hawthorneandivory.co.uk

Or, if you’re all set….