frequently asked questions
is there a minimum order?
There is a minimum order of 30 of each card you require from both the personalised collection and bespoke design orders. From 30, we can go up in multiples of 5.
is there a maximum order?
No, there is not! Feel free to invite the whole world- just check with your venue first...
can we change the colour/ wording/ font shown in a design?
Most of the designs from my personalised collection can be changed very easily so please do get in touch. If there are a lot of changes it may be worth considering my bespoke design offering.
could you please recreate a design that we like?
Absolutely not as this would be a violation of copyright legislation. I advise that you get in touch with the original designer who would likely be very excited to work with you.
can you offer special finishes-e.g. real foil stamping?
I'd love to! All of the designs shown are flat prints so as to suit all budgets, however I would be excited to discuss premium finishes with you.
Do you supply envelopes?
All save the dates, invitations and RSVP cards come with matching white/ivory/kraft envelopes depending on the set. If you would like to discuss having more colourful envelopes please get in touch!
When should we order our invitations?
Traditionally, invitations are sent to guests 6-8 weeks before a wedding with save the dates having been sent out about 6-8 months before. This doesn't mean that you can't send them out earlier- I would actually personally recommend that you do! Especially if you choose not to send save the dates or are planning a destination wedding.
Designs in the personalised collection typically take no more than 3-4 weeks with bespoke designs taking 4-8 weeks. Please factor in these timescales when you order. The design process for bespoke orders will take longer so if you are considering a bespoke stationery set, please get in touch as soon as possible once you have your wedding details confirmed.
can we get a printed proof?
I use a professional printing service and it can be expensive to set up a run for a single print. For this reason I do not offer printed proofs for my house collections- non-personalised samples are available to demonstrate the card and print quality.
For bespoke orders, quotes for printed proofs are available upon request.
how many invitations should we order?
Once they have their total head count, many couples think this is how many invitations they need and go full steam ahead.
The most important thing to remember is that the majority of your guests will come as a package! Be that couples or family groups, you certainly won't need one invitation for everyone. One invitation per household is all that you will need. This cuts your invitation quantities down by up to 40% in some cases!
One thing I highly recommend is ordering a few spares. That second cousin twice removed that your mother-in-law says you simply have to invite? They're going to need an invitation!
It's always handy to have a couple more than you think you need, just in case.
we forgot someone! can we get a couple more invites?
If you need to change the quantities before we go to print, this is no problem. After the prints have been ordered it is not possible to change the quantities ordered. After this, minimum order quantities will apply so I highly recommend ordering a few more than you think you might need.
how do we make payment?
Once you have agreed to the given quote an invoice will be sent.
For bespoke designs, an invoice for the design fee will be sent first with the final print balance to be paid when you are 100% happy with the design.
Payment can be made by BACS transfer or cheque. Please note design work or printing will only commence once payment has fully cleared.
what is the returns policy?
As all items I produce are personalised it is not possible for us to accept returns.
If there are any problems upon delivery (for example your parcel arrives damaged) please do contact me and I will do my best to resolve the issue for you as smoothly as I can!
There's a mistake in our printed invitations- can you fix it?
After the final proof has been signed off, any additional changes will incur re-printing fees.