TERMS OF SERVICE
HAWTHORNE AND IVORY TERMS OF SERVICE
Thank you for visiting Hawthorne and Ivory (“Hawthorne and Ivory”, “we” or “us”). We are committed to offering custom and bespoke, high-quality paper products and a superior customer service experience.
These Terms of Service (“Terms”) cover the provision of any product or service available from Hawthorne and Ivory. By making payment and submitting your wedding information form you acknowledge that you have read and accept these Terms and that these Terms constitute binding and enforceable obligations to you.
These Terms supersede all other prior or contemporaneous oral or written agreements and may be updated at any time, without notice.
DESCRIPTIONS AND SPECIFICATIONS
Whilst every effort is made to ensure colours displayed in photographs are a close representation, slight variations in the actual goods may occur. Goods that have been made by hand are done so to a high and consistent standard, however we cannot ensure that every item will be exactly the same. Goods made using one off materials or a limited supply are unique, so expect variation. All measurements are rounded to the nearest cm, unless otherwise stated.
Copyright in the design, text, graphics, photographs, layout and logo contained in the website is held by or licensed to Hawthorne and Ivory. You may not copy, download, reproduce, modify, publish, redistribute, publicly display or create derivative works from the content of our website without first obtaining permission from Hawthorne and Ivory. If you are press and wish to use our images, please contact us first.
The customer is responsible for checking their proofs in particular ensuring that the colours, layout, wording, spelling and grammar are to expectations. Whilst we will do our upmost to ensure these are to the highest standard, once proofs are signed off by the customer, we cannot take responsibility for any errors missed and will need to charge for any re-prints if necessary unless errors have been made by us. It is the customer’s responsibility to ensure that the right number of prints are ordered as once the print order has been placed, it will not be possible to add additional quantities. We reserve the right to charge for further amendments to designs once proofs have been signed-off by the customer. Up to 5 rounds of proofs are included with bespoke design packages. We reserve the right to charge for further changes or requests after 5 proofs have been provided, these would be billed at an hourly rate.
You will be asked to supply the information for your stationery and you are responsible for ensuring all the details and spelling is correct. You will have the opportunity to make changes in the initial amendments after receiving your digital proofs. All changes must be done before the design goes to print. Hawthorne and Ivory takes no responsibility of text and grammar errors once artwork has been signed off. If replacements are required, they will be charged in full.
We do our best in working with the colours we feel works well with each design, but in certain cases you may wish to change the colours to fit in with your individual theme. We are happy to do this, but please be aware that colours can vary between computer screens when viewing digital proofs. Custom colours are your responsibility.
Our samples are available as a means for the customer to see the quality of the products we offer. Due to variables in design and print, we cannot guarantee that your order will replicate the sample received. We are dependent on suppliers whose product lines can vary. We aim to update the website and our customers of any changes as soon as they come in to effect.
It is the customer’s responsibility to ensure that the order is correct. We retain the right to reject orders at any point during the order process. Alterations to orders may be made at our discretion after proofs have been signed-off with a cost incurred for the customer. It is the customer’s responsibility to notify us of any alterations to orders as soon as possible. The customer must pay for orders in full before the final product is released for delivery.
DEPOSITS AND PAYMENT
Payment for goods may be made by electronic bank transfer or cheque. All necessary details are provided on the invoice. The non-refundable deposit must be paid before your order is confirmed and we can begin work on your stationery. Payments made by cheque must be fully cleared before any design work is to begin. You will be invoiced for the remaining balance on your order when all artwork has been signed off by yourself. This will be payable within 5 working days. We will not print your stationery until the remaining balance has been paid.
PRICING AND AVAILABILITY
VAT is not applicable to any of our prices. We reserve the right to cancel any discounts offered either directly or through discount codes. Price quotes are given individually and are valid for 14 days from point of contact- after this a new quote will need to be requested. We will do our very best to make it clear on the website if and when there is a problem with availability on any of the items.
International shipping is available and rates are quoted on an individual basis. Any custom fees or import tax incurred during shipping are your responsibility. Hawthorne and Ivory is not responsible for delays caused by customs.
REFUNDS AND RETURNS
As all products offered are bespoke, personalised and/or made to order, they cannot be returned. If a product arrives faulty or damaged please contact us within 10 days of receiving it and we will arrange how is best to put the situation right. Please contact us regarding any issues with your order as soon as you can.
The initial 50% deposit is non-refundable. If you wish to cancel after this deposit has been paid and before your stationery goes to print, you will not be required to pay the remainder 50% balance. Once you have paid the final 50% balance, the sale becomes final.
By submitting feedback, suggestions or ideas (collectively, “Feedback”) to Hawthorne and Ivory through the Website or any of our communication channels (including, but not limited to, email, phone, chat, blogs, and online surveys), you acknowledge and agree that your Feedback automatically becomes the property of Hawthorne and Ivory without any obligation to you, that Hawthorne and Ivory may use or disclose that Feedback for any purpose, and that you are not entitled to compensation or reimbursement of any kind from Hawthorne and Ivory.
We do our best to ensure that every product and service on our website is sold subject to description. Whilst we aim to keep the website up-to-date as possible, the information you see may not always completely represent the product 100%. We reserve the right to make any changes to any information on the website at any time.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
USE OF INFORMATION
We use your personal information to fulfil your requests for products and services, improve our website and services, customise advertising and content you see, and to contact you for service or marketing related purposes. We use anonymous information, such as web pages viewed, to analyse trends, provide a better website experience and to gather broad demographic information for aggregate use.
Any information you contribute to public areas of our website or social media pages, including information about yourself, product reviews, and any other suggestions or comments, is publicity available, can be collected and used by others, and may appear on third-party sites. Once you have posted such information, you will not be able to edit or delete such information.
INFORMATION SHARING AND DISCLOSURE
Hawthorne and Ivory will not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services that you have requested, or unless we have otherwise obtained your permission. We may share personal information as needed with trusted contractors, vendors and partners who work with or on behalf of Hawthorne and Ivory under confidentiality agreements. These third parties do not have any independent right to share this information.